Booking & lesson policy

Booking and payment

Lessons are 1:1 online classes of 60 minutes unless a different group arrangement is agreed. All advertised package prices are USD and include the academy’s payment-processing allowance. We do not add a separate academy processing fee at checkout. Submit an enquiry first; we agree tutor availability, goals and dates before requesting payment. A booking is confirmed after you accept these terms and the academy verifies your payment.

Payment is through the payment provider named on your private booking page (Stripe or PayPal), using the academy’s provided checkout link. Check the recipient and USD total before paying. The academy does not collect card details. Any currency conversion is shown by your payment provider.

Cancellations and rescheduling

Give at least 24 hours’ notice to reschedule without using a class credit. Changes with less than 24 hours’ notice or a missed lesson normally use one credit. Contact the academy for emergencies; exceptions are considered individually. Tutor cancellations do not use your credit: choose a replacement lesson or a refund for that unused lesson.

Lessons finish at the agreed time if a learner arrives late. If technical problems prevent a lesson, contact the academy promptly so we can agree a fair replacement or credit.

Packages and refunds

Packages include the stated number of classes, not unlimited lessons. Half school year means 18 classes; full school year means 36 classes. Dates and holidays are agreed before payment. There is no automatic package expiry; any completion deadline must be agreed in writing before purchase.

You may cancel remaining unused classes. Refunds are based on the unused class count at your original package’s per-class price. Completed classes and credits used for late cancellations or missed lessons are not refunded under the normal policy. Statutory consumer rights remain unaffected. Contact the academy to request a refund; processing timing is confirmed when reviewed.

Children and lesson conduct

A parent or guardian must arrange bookings and consent for learners under 18. Parents may attend or check in on lessons. Learners and tutors must communicate respectfully. Tutors cannot promise grades or exam results. We may pause a lesson for misconduct and discuss next steps with the adult learner or guardian.

No lesson recording is permitted without explicit agreement from everyone involved and a parent/guardian for a minor. Tutors should use the parent or guardian’s contact details for children.

Language, video and support

Classes are in English except language classes or agreed special requests. A tutor supplies the video meeting link separately from the whiteboard classroom. Keep private booking and classroom links confidential. For cancellations, questions or privacy requests, call +1 705-707-4001 or submit a contact request.